https://docs.stage.hikarics.com/ Recent content in Home on Hikari CS Documentation Hugo en-us Mon, 11 May 2026 00:00:00 +0000 https://docs.stage.hikarics.com/docs/getting-started/ Mon, 11 May 2026 00:00:00 +0000 https://docs.stage.hikarics.com/docs/getting-started/ <h1 id="getting-started-with-hikari-cs">Getting Started with Hikari CS</h1> <p>Welcome to <strong>Hikari CS</strong> — your AI-powered customer support platform. This guide will help you get up and running quickly so you can start managing conversations and delighting your customers.</p> <h2 id="what-is-hikari-cs">What is Hikari CS?</h2> <p>Hikari CS is an intelligent customer support platform that brings all your customer conversations into one unified inbox. With built-in AI assistance, you can respond faster, maintain consistency, and scale your support operations effortlessly.</p> https://docs.stage.hikarics.com/docs/dashboard/ Mon, 11 May 2026 00:00:00 +0000 https://docs.stage.hikarics.com/docs/dashboard/ <h1 id="dashboard">Dashboard</h1> <p>The <strong>Dashboard</strong> is your central hub for managing all customer conversations. When you log in, you land in the conversations view where you can see, filter, and respond to incoming messages.</p> <p><img alt="Dashboard Overview" loading="lazy" src="https://docs.stage.hikarics.com/images/dashboard-overview.png"></p> <h2 id="navigation-sidebar">Navigation Sidebar</h2> <p>The left sidebar provides quick access to all conversation views and account sections:</p> <h3 id="conversations">Conversations</h3> <table> <thead> <tr> <th>Section</th> <th>Description</th> </tr> </thead> <tbody> <tr> <td><strong>Unassigned</strong></td> <td>Conversations that have not been assigned to any agent yet</td> </tr> <tr> <td><strong>History</strong></td> <td>Past conversations for quick reference</td> </tr> <tr> <td><strong>Search</strong></td> <td>Find conversations by keyword, customer, or content</td> </tr> <tr> <td><strong>Priorities</strong></td> <td>Conversations sorted by urgency and response time priority</td> </tr> <tr> <td><strong>AI Chats</strong></td> <td>Conversations where the AI is actively participating</td> </tr> <tr> <td><strong>Mine / All</strong></td> <td>Toggle between conversations assigned to you or the entire team</td> </tr> <tr> <td><strong>Unread</strong></td> <td>New messages you have not viewed yet</td> </tr> <tr> <td><strong>Pending</strong></td> <td>Conversations awaiting a response or action</td> </tr> <tr> <td><strong>Complete list</strong></td> <td>Every conversation in the system</td> </tr> </tbody> </table> <h3 id="tickets">Tickets</h3> <p>Tickets are structured support requests derived from conversations:</p> https://docs.stage.hikarics.com/docs/composer/ Mon, 11 May 2026 00:00:00 +0000 https://docs.stage.hikarics.com/docs/composer/ <h1 id="composer">Composer</h1> <p>The <strong>Composer</strong> is where you craft responses to your customers. It is packed with AI-powered tools, formatting options, and collaboration features to help you reply quickly and professionally.</p> <p><img alt="Composer View" loading="lazy" src="https://docs.stage.hikarics.com/images/composer-view.png"></p> <h2 id="writing-a-message">Writing a Message</h2> <p>At the bottom of every conversation, you will find the composer text box. Simply click inside and start typing your response. When you are ready, click the <strong>Send</strong> button to deliver your message.</p> <h3 id="text-formatting">Text Formatting</h3> <p>The composer toolbar provides formatting options including:</p> https://docs.stage.hikarics.com/docs/statistics/ Mon, 11 May 2026 00:00:00 +0000 https://docs.stage.hikarics.com/docs/statistics/ <h1 id="statistics">Statistics</h1> <p>The <strong>Statistics</strong> section gives you deep insights into your support operations. Track conversation volumes, identify peak times, monitor issue trends, and measure team performance — all in one place.</p> <p>Access Statistics from the left sidebar under the <strong>Statistics</strong> menu, which expands to show:</p> <ul> <li>Conversations</li> <li>Reported Issues</li> <li>Peak Times</li> <li>Campaigns</li> <li>Revenue</li> <li>SLA</li> </ul> <h2 id="conversations-statistics">Conversations Statistics</h2> <p><img alt="Conversations Statistics" loading="lazy" src="https://docs.stage.hikarics.com/images/statistics-conversations.png"></p> <p>The Conversations dashboard provides an overview of your support activity:</p> <h3 id="key-metrics">Key Metrics</h3> <table> <thead> <tr> <th>Metric</th> <th>Description</th> </tr> </thead> <tbody> <tr> <td><strong>Unique Conversations</strong></td> <td>Total distinct conversation threads in the selected period</td> </tr> <tr> <td><strong>Resolved Conversations</strong></td> <td>How many conversations were successfully closed</td> </tr> <tr> <td><strong>First Time Conversations</strong></td> <td>New customers reaching out for the first time</td> </tr> <tr> <td><strong>Returning Conversations</strong></td> <td>Follow-up messages from existing customers</td> </tr> <tr> <td><strong>Billable Usage</strong></td> <td>Conversation count applied toward your billing</td> </tr> </tbody> </table> <h3 id="channel-breakdown">Channel Breakdown</h3> <p>View conversation distribution across channels:</p> https://docs.stage.hikarics.com/docs/settings/ Mon, 11 May 2026 00:00:00 +0000 https://docs.stage.hikarics.com/docs/settings/ <h1 id="settings">Settings</h1> <p>The <strong>Settings</strong> area is where you configure your account, projects, team, and AI behavior. Proper configuration ensures Hikari CS operates exactly the way your business needs it to.</p> <h2 id="account-overview">Account Overview</h2> <p><img alt="Account Overview" loading="lazy" src="https://docs.stage.hikarics.com/images/account-overview.png"></p> <p>Your <strong>Account Overview</strong> is the starting point for managing your Hikari CS environment. It shows:</p> <ul> <li><strong>Subscription plan</strong> (e.g., AI Pro)</li> <li><strong>Setup health</strong> — A percentage indicating how complete your configuration is</li> <li><strong>Resource counts</strong> — Customers, Projects, Inboxes, and Team members</li> <li><strong>Needs attention</strong> — Items that require configuration</li> <li><strong>Setup checklist</strong> — Step-by-step guidance for getting fully configured</li> <li><strong>Quick actions</strong> — Shortcuts to common management tasks</li> </ul> <h2 id="account-settings">Account Settings</h2> <p><img alt="General Settings" loading="lazy" src="https://docs.stage.hikarics.com/images/settings-general.png"></p>